If you wish to return merchandise purchased from UrbanScooters.com for a refund, please review the terms and conditions below, then fill out the R.M.A. (Return Merchandise Authorization) Form located at the bottom of this page. Within 1 - 2 business days of submitting this form, we will contact you by email with a R.M.A. number, return mailing address and further instructions. Returns for refund must be pre-authorized.
If your purchase has arrived with shipping damage or a defective part(s), please click here to review our policies.
Return Terms & Conditions
* Customer must initiate return shipment of the merchandise within 15 days of the delivery date.
* Merchandise must be received in 100% new, re-sellable condition. It is not eligible for refund if it has been assembled or used. Electronic parts are not eligible for refund.
* Merchandise must be returned in original box and packaging and arrive complete (including warranty cards, manuals, accessories, promotional items, etc.).
* Customer is responsible for returning merchandise at their own expense.
Preparing your product for return shipment:
1. Re-pack the merchandise securely, include the original contents of the box; warranty cards, manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of the RMA notice you have received from us by email.
4. Clearly print your RMA# on the return shipping label (on the outside of the box).
5. For your protection we recommend all returns be sent via UPS, FedEx, DHL or other courier that issues a tracking number. 6. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
7. Freight collect and COD packages will not be accepted.
Once merchandise has been returned, a refund will be applied to the account through which payment was made within four weeks. All refunds are subject to a 15% restocking fee, 20% for freight shipped items, and shipping charges are non-refundable. On items shipped for free, the actual cost of shipment to customer will be deducted from the refund. On refused or undeliverable items, the actual cost of shipping will be deducted (both directions). At the discretion of UrbanScooters.com, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or if accepted, may be subject to an additional restocking fee of up to 15%.
X-Treme eBike & Scooter Returns: We’re so confident you’ll love X-Treme products we’ve upgraded our policy to make returns super easy. Click here for details.
RETURN MERCHANDISE AUTHORIZATION FORM (FOR REFUND)
Please review the terms and conditions of our refund policy noted above, then fill out the form below. Within 2 business days of submitting this form we will contact you by email with your R.M.A. number, return mailing address and further instructions. Returns for refund must be pre-authorized through use of this form.