Frequently Asked Questions
Our most commonly asked questions are all answered here. Please scan through these questions and click to find your answer.
Do your electric scooters and bikes require assembly?
They arrive at your door 90% assembled. Some minor adjustments will be necessary, but the process is not complicated and should take no more than 5 or 10 minutes.
Is my credit card information safe when ordering from UrbanScooters.com?
Yes! Keeping your personal information personal is a top priority. Please visit our Safe Shopping Guarantee page for more information.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover Card, PayPal, Checks, Postal Money Orders and Wire Transfers.
I'm having trouble ordering online. What do I do?
Give us a call! We're happy to take your order by phone Mon - Fri, 9am - 5pm pacific time. Call us at 626-799-2099.
Do you charge sales tax?
Only on orders with a California shipping address. We're required by law to charge sales tax on orders shipped to addresses within California only.
- I have a question about placing an order and haven't found the answer here on your FAQ page. What do I do?
- I had a problem at checkout. How do I know you received my order?
- I have a question about an order I've all ready placed and haven't found the answer here on your FAQ page. What do I do?
Can I have an item sent to another address?
Yes! You'll have the option of selecting an alternate shipping address during the ordering process.
Do you ship to Hawaii and Alaska?
I’m sorry, but we do not ship to Hawaii and Alaska at this time.
How long will it take to ship my order?
For an estimated delivery date, visit our Shipping page and take a look at our transit map. You'll receive a Shipping Confirmation Notice from us when your item ships. This notice will provide an approximate shipping date and your tracking number.
- I have a shipping related question, but haven't found the answer here on your FAQ page. What do I do?
I live outside of the United States. Do you ship internationally?
I’m sorry, but we do not offer international shipping at this time.
What if I get the product out of the box and it doesn't work?
Technical support will troubleshoot the problem with you, then provide the technical support and/or replacement parts necessary to fix the problem. Please see our Damage Claims page for more information.
to return an item for a refund. How do I do this?
Take a look at our Refund page to find out how to return your item for a refund.
How long have you been in business?
We've been selling electric scooters and bikes since 2001.
Does my electric scooter or bike come with a battery charger?
Yes! Every electric scooter and bike we sell comes complete with a battery charger.
Can you send me a printed catalog of your products?
We don't have a printed catalog to send by mail. You can find our entire inventory online at urbanscooters.com.
Do I have to drain my battery completely before I recharge it?
No. The batteries that power the electric scooters and bikes we sell can be plugged in and recharged no matter the current battery level.
- I have a question about one of your products and haven't found the answer here on your FAQ page. What do I do?
I'm looking for a part and can't find it on your website. Do you have it?
If it's not on our site we don't carry it. We suggest contacting the store where you bought your scooter, or do a search on the Internet under the brand name of the scooter to find the manufacturer or a store that might carry the part.
Is it legal to ride an electric scooter or bike where I live?
The laws and regulations that govern the operation of electric scooters and bikes vary from state to state. We recommend contacting your local law enforcement agency or DMV for the most up to date and accurate information.
Is it safe for my child to ride your electric scooters and bikes?
Yes. It is safe when the child is the right age and following the recommended safety precautions. See our Scooter Safety Page for more information about safe scooting.
What are off-brand scooters and clones?
Off-brand scooters and clones copy-cat the look of quality brand name scooters. They're typically poor in quality and unsupported by the manufacturer or store that sells them. We've seen these scooters sold through questionable and reputable vendors alike. As you can imagine, owning a scooter that's unsupported by the manufacturer can turn into a big problem when replacement parts are needed. UrbanScooters.com is committed to offering only the best brands supported by quality manufacturers!
What's the best scooter you sell?
Everyone's tastes are different. Why not check out our Electric or Gas Scooter Comparison Charts and let us know which one you like best.